by About the Company
Join Sports Warehouse GmbH and become part of a passionate, international team dedicated to delivering top-quality service to sports enthusiasts across Europe. Sports Warehouse GmbH, based in Germany, is a leading retailer in the sporting goods industry. Through its platforms Tennis Warehouse Europe, Running Warehouse Europe, and Total Padel, the company provides a wide range of high-quality sports products to enthusiasts across Europe.
With a strong focus on customer service, innovation, and teamwork, the company fosters a dynamic and international work environment where employees share a passion for sports and excellence. Scroll below to find complete details about the job. You can also check other jobs while going though this post and see if you can find anything that interests you
Position Overview
Sports Warehouse GmbH is currently hiring a Customer Service Representative (m/f/d) to support its Spanish-speaking customers. This role involves direct interaction with customers, assisting with product selection, managing orders, and ensuring a high level of customer satisfaction.
Note: This is an on-site position and requires working from the company’s office in Schutterwald, Germany.
Location
- City: Schutterwald
- Postal Code: 77746
- Country: Germany
- Work Type: On-site (in person)
Key Responsibilities
| Area of Responsibility | Description |
|---|---|
| Customer Support | Provide assistance via phone and email to Spanish-speaking customers |
| Product Guidance | Advise customers on product selection and range |
| Order Management | Support with orders, payments, and tracking |
| Issue Resolution | Handle complaints, returns, and customer concerns |
| Technical Tasks | String tennis rackets as part of service support |
| Customer Experience | Maintain high satisfaction and build customer loyalty |
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Candidate Profile
| Requirement | Details |
|---|---|
| Language Skills | Strong Spanish and good English required |
| Experience | Background in customer service preferred |
| Technical Skills | Basic computer knowledge |
| Communication | Strong listening and interpersonal skills |
| Work Eligibility | Must have a valid work permit for Germany |
| Personal Traits | Customer-focused, proactive, and team-oriented |
Preferred Qualifications:
- Passion for sports, especially tennis or padel
Benefits Offered by Sports Warehouse GmbH
| Benefit | Details |
|---|---|
| Work Environment | International, diverse, and collaborative team |
| Sports Facilities | Access to padel court, fitness center, and tennis courts |
| Employee Discount | Discounts on all company products |
| Relocation Support | Assistance with administrative processes (registration, documents, etc.) |
| Company Culture | Fun, dynamic, and sport-focused workplace |
| Employment Type | Full-time position |
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Application Information
Candidates must be able to reliably commute to Schutterwald or plan relocation before starting. This is a fully on-site role and cannot be performed remotely.
Applicants should ensure they meet language and work authorization requirements before applying.
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